Retail & E-commerce E-commerce Business, Nairobi

AI Chatbot for Customer Service Automation

AI-powered chatbot handling the majority of customer inquiries automatically.

The Challenge

Support agents drowned in repetitive questions about orders, delivery, and returns. Response times stretched to days during sales peaks.

Our Solution

An AI chatbot trained on the store's FAQs, order data, and policies — handling routine inquiries automatically and escalating complex cases to agents with full context.

AI/MLChatbot DevelopmentIntegration

01FAQ and ticket analysis to find automatable intents.
02Bot build with order-status and policy integrations.
03Supervised launch with weekly accuracy tuning.

Measured Outcomes

The Results Speak for Themselves

70%

Fewer tickets

85%

Satisfaction score

“Most customer questions never reach our agents now. Response times went from days to seconds.”

— Customer Experience Lead, E-commerce Business — Nairobi

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