Healthcare Healthcare Provider, Nairobi

Patient Management System for a Multi-Branch Clinic

Streamlined patient records, appointments, billing, and telemedicine across 5 branches.

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Clinic patient management dashboard
The Challenge

Five clinic branches ran on paper registers and isolated desktop files. Patient check-ins were slow, billing errors were common, and doctors couldn't see records from other branches.

Our Solution

A centralized, role-based patient management system covering records, appointments, billing, and telemedicine — with secure access controls and automated backups across all five branches.

Custom SoftwareDatabase DesignSecurity
  1. 01Week 1–2: Workflow mapping with front-desk, billing, and clinical staff.
  2. 02Branch-by-branch rollout with parallel paper runs for safety.
  3. 03Staff training plus a telemedicine launch for remote consultations.

Measured Outcomes

The Results Speak for Themselves

50%
Faster check-ins
30%
Revenue increase
“Check-in times are down dramatically and billing disputes have all but disappeared. Our clinicians finally have the full picture at every visit.”
— Operations Director, Multi-Branch Clinic — Nairobi
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