Government County Government, Western Kenya

Citizen Services Portal for a County Government

Online platform for business permits, land records, and public service requests.

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County citizen services portal
The Challenge

Citizens queued for hours for permits and records. Paper-based processing meant lost files, long waits, and no way to track requests.

Our Solution

An online citizen services portal for business permits, land records, and service requests — with tracking numbers, SMS updates, and a staff back-office for processing.

Web DevelopmentDatabase ManagementSecurity
  1. 01Service catalog audit: which requests to digitize first.
  2. 02Portal build with SMS tracking and staff back-office.
  3. 03Public launch with service-desk staff training.

Measured Outcomes

The Results Speak for Themselves

70%
Shorter queue times
50k+
Registered users
“Queues at our service desks have shrunk dramatically, and citizens can finally track their requests from home.”
— Director of ICT, County Government — Western Kenya
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